Shared Server Resource Abuse Policy

What does Exabytes Network consider “System Resource ABUSE”?

Any site whose traffic, programs and/or processes are using excessive amounts of system resources. Excessive amounts is defined as any amount that results in substantial degradation of server performance. Exabytes Network is the sole determinant of what constitutes degraded server performance.

Although our Bulk Reseller plans have larger disk space and bandwidth availability, these accounts are intended for small to medium sized web sites and traffic loads. The BR Accounts are not intended for large, busy , resource intensive web sites and they will be suspended if found impacting server performance. Large busy sites, especially those using databases, usually require a dedicated solution due to resource usage. Our VPS and Dedicated Servers options are better suited for these type of sites since they do not impact other users.

Examples include, but are not limited to:

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  • Flat File Database Driven Forums

    Due to their use of flat files instead of databases, Exabytes Network does not allow the use of UBB or YABB bulletin boards. Use of these boards for large or very active forums, results in system performance degradation, and cannot be allowed in our shared server environment. Exabytes Network suggests using VBulletin or phpBB as a more efficient, database-driven alternative to these bulletin boards. Busy sites with large forums and data bases are not suited to a shared server environment.

  • Background Running Processes

    Background Daemons in general are prohibited on Exabytes Network servers, including, but not limited to, IRC bots, eggdrop, BitchX, XiRCON, warez sites and any other program that interferes with normal server operation.

  • Cron Jobs

    We allow customers to set up cron jobs to perform routine functions automatically. Due to the impact on the server, running some automated processes can take up considerable server resources and in those cases, our technicians may disable the cron job.

  • Mailing Lists

    We have a strict policy regarding use/spam on our network, but we do allow use of mailing lists within the constraints of our spam policy. However, sending thousands of e-mails off of a given server can impact the performance of the server. Therefore we limit the amount of e-mail allowed on our Shared Virtual Servers (including the Bulk Reseller servers) to no more than 1000 e-mails per day and 30 emails in 10 seconds.

  • Maximum Email Attachment Size

    The maximum email attachment size we allowed in our share hosting mail server is 20MB per attachment.

  • Maximum MYSQL Database Size

    We allow unlimited number of MySQL databases, but in the interest of server stability, you have to try to keep them optimized, less than 3000 tables per database or less than a total of 5000 tables combination of all databases per hosting account and less than a total 5 GB size combination of all databases per account, whichever is lower.

  • Archive or Backup Storage

    Using shared hosting account as a backup/storage device is not permitted. This includes but not limited to Video, Music, ISO, archiving of electronic files, log files.

  • Exploitable Scripts

    Unfortunately, many commonly used scripts can be exploited to allow unauthorized users into our systems. Consequently we may on occasion need to ban and consequently disable these scripts. You can view the most current exploits on our banned-scripts page.

  • Other

    Other resource intensive scripts (depending on traffic) include but not limited to:

    – adcycle

    Other applications that are prohibited on our virtual servers include but are not limited to:

    – Offsite search engines

    – Topsites

    – Image Hosting

    – Proxy Scripts/Anonymizers

    – Pirated Software/Warez

    – AutoSurf/PTC/PTS/PPC sites

    – File Dump/Mirror Scripts (similar to rapidshare)

    – Commercial Audio Streaming (more than one streams)

    – Sites promoting illegal activities

    – Forums and/or websites that distribute or link to warez/pirated/illegal content

    – Providing ‘tracker’ services to ‘BitTorrent’ clients

    – Telnet scripts

    – Affiliate servers

    – Search Engine Optimization (SEO) farms

    – Black Hat SEO

    – Spamdexing

    – Scraper sites

    – Realtime chat

    – Shoutboxes

    – Chatboxes and other web based chat programs

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